§ FIG
30 DAYS
WINDOW FROM SLA SIGNATURE
We back every standard engagement with a real, time-bound, conditional money-back guarantee. The conditions are on this page — not buried in a 40-page contract.
30 DAYS
WINDOW FROM SLA SIGNATURE
100%
REFUND OF ELIGIBLE FEES
10 BUS DAYS
FROM APPROVED REQUEST TO REFUND
The guarantee applies to the engagement fees billed in the first 30 days of your SLA. No tier-specific carve-outs — every engagement type below is treated the same.
INITIAL ENGAGEMENT FEES
Engagement fees billed in the first 30 days of your SLA, when scoped deliverables are not met within the agreed window.
INITIAL ENGAGEMENT FEES
Engagement fees billed in the first 30 days of your SLA, when scoped deliverables are not met within the agreed window.
FIRST CARE MONTH
The first care-month invoice, when no deliverables were produced within the agreed window.
ONE-TIME PROJECTS UNDER A SEPARATE SOW FOLLOW THE REFUND TERMS IN THAT SOW. THIS POLICY DOES NOT AUTOMATICALLY APPLY UNLESS THE SOW SAYS IT DOES.
These are the only cases where the guarantee doesn’t apply. No surprises buried in fine print.
If you signed a change order mid-engagement to add features, modify deliverables, or re-skin after design approval, fees attributable to those changes are not refundable.
Paid ad spend, third-party software licenses, domain fees, stock assets, SSL certs — refunded only to the extent the upstream provider refunds us.
Hours billed under a separately approved T&M arrangement are not subject to this guarantee.
Monthly care fees billed after the first month (or after Day 31 of the SLA, whichever comes later) are non-refundable.
If we terminate under Terms § 11 for material breach (non-payment, scope abuse, prohibited use), refunds do not apply.
If genuine force majeure prevents delivery, we work with you on a delivery extension. Refund eligibility is decided case-by-case in good faith.
Email admin@peregrineio.com from your contracting email address with subject "Guarantee request — [Your Company Name]" and a reference to the SLA scope items you believe weren’t met.
You’ll get a confirmation that the request is logged and the engagement is paused while we review.
We compare the SLA scope to delivered work and the eligibility conditions on this page. Most reviews complete in 5 business days; complex multi-month engagements may take longer.
If approved, we issue the refund to your original payment method within 10 business days of approval. If denied, we send a written explanation citing the specific eligibility condition or exclusion that applies.
This is a conditional guarantee — not an unconditional satisfaction guarantee. We will not refund based on subjective dissatisfaction with deliverables that match the scope you approved. We don’t guarantee business outcomes; software outcomes depend on factors outside our control (your operational baseline, team adoption, market conditions).
Any agency claiming “lifetime satisfaction guarantee” on custom software work is either misrepresenting their terms or running a refund-arbitrage business model. We don’t.
Read the underlying contract language in our Terms of Service →
§ 06 — STILL HAVE QUESTIONS
Email admin@peregrineio.com and reference your SLA. We respond within 3 business days.
OR CALL 832.526.0300