Terms of Service

"Peregrine IO" refers to the business operations of:

• Aeopic LLC, a Texas limited liability company (registered office: 1919 Taylor St Ste F, Houston, TX 77007) — the contracting entity for customers based in Texas and other states outside Colorado.
• [Colorado entity — registration pending], the contracting entity for customers based in Colorado.

Your Service Level Agreement ("SLA") will identify which entity you are contracting with.

You must be at least 18 years old and have legal authority to enter into a binding agreement on behalf of yourself or the entity you represent. We provide Services to businesses, not to consumers acting in a personal capacity.

3.1 Permitted use

You may browse the public marketing pages of the Site for evaluation, learning, and contacting us. Customers may use the authenticated portions (ops.peregrineio.com, portal.peregrineio.com) per the access we provision under your SLA.

3.2 Prohibited use

• Use the Site in violation of any law or regulation.
• Attempt unauthorized access to any account, system, or data.
• Probe, scan, or test vulnerability of any system without prior written consent.
• Use automated means (bots, scrapers) except well-behaved search-engine crawlers respecting robots.txt.
• Reverse engineer, decompile, or extract source code except as expressly permitted by law.
• Misrepresent your identity or affiliation.
• Collect our pricing, methodology, or proposal content for use by a competing agency.

4.1 SLAs control

Each customer engagement is governed by an SLA. In any conflict between these Terms and your SLA, the SLA controls.

4.2 Standards of performance

We will perform the Services with the level of skill, care, and diligence reasonably expected from a competent provider of similar services. We do not warrant any specific business outcome, revenue impact, or lead volume.

4.3 Acceptance

Deliverables are deemed accepted if you have not delivered written notice of substantive deficiencies within 10 business days of delivery. Acceptance does not waive the money-back guarantee in Section 7.

4.4 Change orders

Any change to scope, deliverables, timeline, or fees must be documented in a written change order signed by both parties before work on the change begins.

5.1 Fees

You agree to pay the fees specified in your SLA. Most engagements include a one-time setup fee plus a recurring monthly care fee. Fees are quoted in U.S. dollars and do not include applicable taxes.

5.2 Payment terms

• Invoices are due net-15 unless your SLA specifies otherwise.
• Payment by ACH, Stripe-processed card, or check.
• Late payments accrue interest at 1.5% per month or the maximum rate permitted by law (whichever is lower).

5.3 Suspension for non-payment

If an invoice is more than 30 days past due, we may, after 10 business days written notice, suspend Services. We resume promptly upon payment of past-due amounts plus a $250 reactivation fee.

5.4 Auto-renewal

Monthly care fees auto-renew on a month-to-month basis unless either party cancels per Section 11. You may cancel at any time with 30 days written notice. We will email a renewal reminder before any annual price change.

5.5 Refunds

Refunds are available only under the Money-Back Guarantee at /guarantee. Fees outside the guarantee window are non-refundable except where required by law.

6.1 Your IP, your IP

Any data, content, materials, trademarks, or pre-existing software you provide remains yours. You grant us a non-exclusive, royalty-free license to use it solely as needed to perform the Services.

6.2 Pre-existing IP and components

• Pre-existing Peregrine IO IP — frameworks, libraries, utility code, methodologies. We retain ownership; you receive a perpetual, royalty-free, non-exclusive license to use them as embedded in your Deliverables.
• Open-source components — subject to their original licenses.
• Third-party services — subject to their own terms (Stripe, Resend, Supabase).

We back every engagement with a 30-day money-back guarantee. Full conditions, eligibility, and the refund process are published at /guarantee. The /guarantee terms are incorporated into these Terms by reference.

We warrant that the Services will be performed in a professional manner consistent with industry standards. Except for the express warranties stated in these Terms or in your SLA, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

You will indemnify and hold harmless Peregrine IO from any third-party claim arising out of your use of the Services in violation of these Terms, your SLA, or applicable law. We will indemnify you from any third-party claim that our Deliverables infringe a U.S. patent, copyright, or trademark, subject to standard exclusions (modifications you make, your combination of our Deliverables with other materials, etc.).

Either party may terminate an engagement for material breach if the breaching party fails to cure within 30 days after written notice. You may cancel month-to-month Services with 30 days written notice.

On termination, you remain liable for fees accrued through the effective termination date. We will export your data and deliver it to you within 30 days of termination.

Entire agreement. These Terms, your SLA, and any documents incorporated by reference constitute the entire agreement between you and us regarding their subject matter.

Severability. If any provision is held unenforceable, the rest remains in full force.

Assignment. You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.

No waiver. Failure to enforce any provision is not a waiver of future enforcement.

• Email: admin@peregrineio.com
• Texas: 1919 Taylor St Ste F, Houston, TX 77007
• Colorado: [Aurora street address — TBD]